Recovered $42k in unbilled change orders in one season
Standardized change-order capture in the field app. Landscapers log scope changes on-site with a photo and signature — and nothing falls through the cracks at billing time.
$42k
Recovered change-order revenue
first full season
9 → 1.5
Days from job complete to invoice
-18%
Routing miles per week
"Last year we just ate the extra work because nobody wrote it down. This year every change is in Servato with a photo and the customer's signature. The invoices write themselves."
— General manager, regional landscaping & lawn care company
Recurring maintenance routes were efficient, but one-off scope additions — an extra cubic yard of mulch here, a stump grind there — were getting lost between the crew lead's text messages and the office. The owner estimated they were leaving 4-6% of annual revenue on the table.
Servato's change-order flow lives in the field app: the crew lead snaps a photo, writes one line, gets the homeowner to sign on the phone, and the office sees it before the truck pulls out. Nothing is 'remembered' — it's logged.
The route-optimization engine also trimmed 18% off weekly windshield time, which the owner is reinvesting in a fifth crew without buying a fifth truck.
Products used
Composite story: illustrative scenario based on interviews with Servato beta users and ROI modeling. Numbers reflect typical outcomes, not a single named customer. See all stories for full disclosure.