Does the crew need a login?
Yes — every crew member gets a seat with a mobile app. Starter includes 5 crew seats, Pro 10, Business 15 (plus estimator seats for office roles). Add-on seats: $39/user/mo, crew or estimator.
Does it work offline?
The crew app syncs offline — photos, timesheets, checklists, and status updates all queue up and post the moment signal returns.
Can dispatchers text customers?
Yes — one-tap "crew en route" / "running late" texts and manual send are both included, sent from your own Twilio number, which you connect in Settings in a few minutes. Starter includes 300 text segments a month, Pro 1,000, Business 3,000; beyond that it's $0.03 per segment.