Built for HVAC, plumbing & electrical

Built for field service teams — not adapted from a generic CRM

Run your whole field service business from one workspace.

Servato replaces the spreadsheets, group texts, and 4 different apps service companies use to dispatch techs, track recurring jobs, send quotes, bill customers, and keep parts in stock. One login. One source of truth. Built the way HVAC, plumbing, and electrical shops actually work — first call to paid invoice.

  • Sign up in under 2 minutes
  • Invite your whole crew
  • 30-day free trial

See it in action

Watch a real job move through Servato

HVAC: dispatch the day's calls, quote a rooftop unit swap, and invoice maintenance.

Why Servato

Purpose-built for service teams

Most field service shops stitch together separate tools for dispatch and recurring work. Servato puts it all in one place — every screen, every field, every workflow.

Spreadsheets & texts

  • Tech assignments lost in group texts
  • Recurring service falls through the cracks
  • No one knows what parts are on the truck
  • Manually re-typing into QuickBooks
  • English-only tools — translation lives in your head

Generic CRMs

  • Sales pipeline that ignores work orders
  • No dispatch board, no recurring jobs
  • Nothing for techs in the field
  • Pay for features you don't use
  • One language per record — re-enter for the other side
Servato

Built for service teams

  • Call → dispatch → invoice in one flow
  • Quotes, work orders & recurring service
  • Field mode techs actually open
  • Estimator and crew seats included with every plan
  • Run it in English or Spanish — same record, automatic on quotes, invoices, and tech messages

How it works

One workflow, from first call to paid invoice

Every step flows into the next. No re-typing, no copy-paste, no "who's covering that call?"

01

Call comes in

New service request hits your pipeline. Triage by urgency, route to the right tech.

02

Tech dispatched

Drag the job onto the dispatch board. Tech sees the address, customer history, and parts needed in field mode.

03

Job completed

Tech logs work, parts used, and a customer signature on-site. Photos and notes sync instantly.

04

Invoice paid

Bill flat-rate or T&M. Customers pay from the link. Activity log keeps the full audit trail.

Everything in one place

Built for the way service teams actually work

Calls, dispatch, and invoices in one workspace. No app-switching, no double entry, no morning scramble.

Pipeline that fits service work

Track service requests from first call to scheduled job with stages built for field service — not generic CRM noise.

Dispatch & recurring service

Drag-and-drop dispatch board, recurring maintenance contracts, and a unified calendar for every visit and PM.

Quotes with e-signature

Send branded quotes customers can approve and sign from any device. Convert to a work order in one click.

Invoices & payments

Flat-rate or T&M billing, deposits, partial payments, and online pay links — the way service money actually moves.

Field mode for techs

A mobile-first view with the day's calls, customer history, parts on truck, photos, and customer signature capture.

Role-based access

Owner, dispatcher, tech, office, viewer — each role sees only what they need. Full activity log included.

Everything you get — 124 capabilities

Everything a service business runs on — in one place.

Every capability included in the field-services workspace, grouped by area — calls, dispatch, billing, and the security behind it. Expand any group for the full list.

Customer & job management

Win the work without losing the lead — or the job.

  • Lead capturePublic booking forms, web leads, and follow-up reminders that never drop.
  • Pipeline & dealsDrag-and-drop stages tuned per industry so your sales motion fits.
  • Contacts & propertiesOne record per customer with every job, photo, and invoice attached.
  • AI first-touch replyA warm first response to every new lead, drafted from what they asked for — by text or email, in their language — you edit and send.
  • Smart follow-upsAI reads your open leads and overdue invoices and drafts the nudge — one tap to send.
  • Two-way SMS & email hubOne thread per client — texts and emails in the same timeline, replies land back on the record.
  • Estimates & proposalsBranded PDFs, line items from your materials catalog, e-sign in the portal.
  • Change ordersScope changes captured, signed, and rolled into the invoice automatically.
  • Client portalCustomers approve quotes, view jobs, and pay invoices from any device.

Projects & job control

Know your margin on every job — costs, logs, punch lists, and client updates in one record.

  • Job costing & marginBudget plus approved change orders against actual labor and materials — margin % on every job, live.
  • Projects with tasksBreak a job into tasks with owners and due dates — crews check them off from the field app.
  • Daily logs with AI polishCrew types the rough notes and photos; AI turns them into a clean daily report you can send.
  • Punch listsBoard per job plus a dashboard widget — every open item, who owns it, photo proof when it's closed.
  • Time trackingClock in/out with GPS, shift summaries, payroll-ready exports — hours feed job costing automatically.
  • Per-project rate overridesPrevailing-wage or negotiated rates on one job without touching your default pricebook.
  • Sub rates & payments logEach subcontractor's rates and every payment you've made them, on the job and on their record.
  • Weekly client updatesA progress update drafted from the job's real activity — what got done, any delays explained honestly, what's next. You review it, then send — so clients stop calling to ask.
  • Progress photos in the portalClients see the day's photos without asking — fewer check-in calls, fewer disputes.

Field operations

Get crews where they need to be, with what they need.

  • Calendar & schedulingDrag jobs to crews, see conflicts instantly, sync to Google Calendar.
  • Dispatch boardLive map of every crew, every job, every truck — in one view.
  • Route optimizationOrder today's stops the smart way and shave windshield time.
  • Recurring visit seriesWeekly mow, quarterly PM, monthly clean — generate the whole series and adjust one visit without breaking the rest.
  • Dispatcher, estimator & office queuesEach role opens a queue of exactly what needs them today — unassigned visits, estimates to price, invoices to send.
  • Mobile-first field appCrews update jobs, log time, and capture signatures from any phone.
  • Job checklistsPer-trade templates so the work gets done the right way every time.
  • Photos with GPSBefore/after evidence stamped with location — protects you and the customer.
  • Voice-to-actionRecord a walkthrough on your phone; AI transcribes it and drafts tasks, notes, follow-ups, and estimate lines for you to approve.

Estimates, invoices & money

Bid, bill, and get paid without juggling apps.

  • Invoices & receiptsGenerate from estimates, send by email, track every open balance.
  • Stripe-native paymentsCard payments built in through Stripe — clients pay from the estimate or invoice link, no separate processor to manage.
  • Milestone & progress billingSplit an invoice into milestones — by phase or percent complete — and track each one from pending to ready to billed.
  • T&M / cost-plus reconciliationPull unbilled hours and materials straight into the invoice — nothing you did goes unbilled.
  • DepositsRequire a deposit (percent or fixed) when an estimate is accepted — the customer pays it in the portal and it shows as paid on the job.
  • Card-on-file & autopayCustomers save a card once; recurring invoices and balances charge automatically with a receipt.
  • Service agreements & recurring billingMaintenance plans and contracts that renew automatically, remind you before term end, and bill on schedule.
  • Late fees & remindersAutomatic dunning so overdue invoices don't quietly age out.
  • Public sign linksEstimates and change orders get a signing link that works in any browser — no account needed, signature and timestamp on the audit trail.

AI superpowers

Hours of busywork done in minutes — built into the surfaces you already use.

  • Servato AI assistantAsk your workspace anything — 'what's overdue?', 'draft this estimate' — and it acts across your data.
  • AI customer serviceBilling, refunds, and account issues resolved in chat, with approval-gated actions that keep you in control.
  • AI review repliesDraft on-brand responses to every Google review in one click.
  • Project summariesAI catches you up on a job's history in a paragraph, not a scroll.
  • Full bilingual UIEvery screen, email, and PDF works in English and Spanish — not a Google translate bolt-on.
  • AI estimate draftsTurn rough notes, voice memos, or photos into a ready-to-send estimate.
  • Autopilot with proof of workTurn on the automations you want — reminders, review asks, follow-ups — and get a weekly briefing of what ran, with links.
  • “Need a hand?” detectionWhen someone stalls on a screen, Servato notices and offers the right help — before they give up.

Security & reliability

Enterprise-grade controls, small-business simplicity.

  • Roles & permissionsOwner, office, lead, crew — see only what you should, change only what you can.
  • Two-factor authenticationOptional authenticator-app 2FA for any user — a 6-digit code at sign-in, enabled or disabled in Settings.
  • Audit logEvery important action traceable to a person and a timestamp.
  • Nightly backupsNightly backups to a private, encrypted-at-rest bucket, with point-in-time restore from Settings — your data is never one bad click away from gone.
  • Custom rolesBuild a role with exactly the permissions a bookkeeper, foreman, or sales rep needs.
  • Permission simulatorPick a role, pick a screen, see what they'd see — test a permission change before you make it.
  • Access requestsStaff ask for a permission from the locked screen; the owner approves or declines from an inbox.
  • Invite links & bulk rolesOne link onboards a whole crew; import roles from a spreadsheet for bigger teams.
  • Active sessions & login activitySee every signed-in device and recent logins; sign out a lost phone remotely.

Integrations & getting started

Bring your data, connect your tools, and know exactly what you're paying before you start.

  • CompanyCam syncLink a job once and the photos your crew takes in CompanyCam land on that Servato project automatically.
  • Google Calendar syncVisits and appointments show up on Google Calendar — and edits there flow back.
  • Free migrationCSV importers for contacts, jobs, and history from QuickBooks, Jobber, ServiceTitan, Housecall Pro, and more — on Pro and above we do it for you.
  • Free document templatesInvoice, estimate, proposal, change order, lien waiver, punch list, daily report, and more — use them free, no account required.
  • Published prices, no demo wallEvery plan and its price is on the site; sign up yourself in two minutes — no sales call unless you want one.
  • 30-day trial, cancel anytimeNo card to start, month-to-month after — drop a tier in a slow season without a conversation.
  • First-paid-takeoff guaranteeEvery plan is free for 30 days, cancel anytime — no card required.
  • Compare & ROI pageSide-by-side vendor tables, a feature matrix, and a calculator that shows hours and dollars saved.
  • Public roadmap & changelogSee what shipped this week and what's next — and vote on what you need.

Simple pricing

Pay for the crew, not per feature

Every plan includes the full toolkit — dispatch to payment. Pick the size that fits your team.

See pricing

How we run your shop

One workspace, from first call to final invoice.

Five disciplines that keep your office, your crew, and your clients on the same page.

One workspace end-to-end

Lead, estimate, schedule, job, invoice, and paid — all in one place. Stop rebuilding the same job across a spreadsheet, a text thread, and a separate invoicing app.

Nothing gets forgotten between tools.

Your crew on their phone, offline-ready

Installable in 30 seconds, no app store. The crew captures photos and notes even without service, and en-route SMS goes out automatically.

Crew rolls sooner, dispatch stops living in group texts.

Clients see progress without calling

Share links, e-sign, and Stripe checkout are built in. Clients approve estimates, sign, and pay from the same link.

Invoices sent the day work finishes, not the following weekend.

Bilingual by default

Every crew-facing and client-facing surface is in English and Spanish — invoices, estimates, share links, notifications, portal. No toggle gymnastics.

Right word every time, no translator on standby.

Follow-ups run on autopilot

Estimate reminders, overdue-invoice nudges, review requests, and recurring billing work on their own — and an owner briefing shows exactly what they did, with a switch for each one.

The chasing happens even on your busiest week.

Common questions

Who is Servato for?

HVAC, plumbing, and electrical companies (1–50 techs) who want one place for dispatch, recurring service plans, on-site invoicing, and follow-ups — instead of bouncing between a scheduler, QuickBooks, and a separate phone log.

Can my whole team use it — including techs in the field?

Yes. Invite dispatchers, office staff, and field techs. Each role sees only what they need, and techs on the road get a streamlined mobile view for jobs, customer history, and on-site invoicing.

Do my customers need to download anything or create an account?

No. Customers approve quotes, view service history, and pay invoices through a secure link from email or text — no app, no signup, no password.

Can I import my customers and recurring service plans from ServiceTitan, Housecall Pro, or Jobber?

Yes. Servato imports contacts, equipment, and recurring plans from any CSV export — ServiceTitan, Housecall Pro, Jobber, FieldEdge. On Pro and above we'll do the migration for you on a free 30-minute call.

Does it work in the field with bad signal?

Yes. The mobile field view is built for trucks and basements: logging time, taking photos, and updating job status keep working when service drops, and sync the moment you're back online.

Is my data safe?

Yes. Each business's data is fully isolated, every change is logged in an audit trail, customer payments run through Stripe (never touching our servers), and we run encrypted nightly backups you can restore from with one click.

Ready to keep every call covered?

Sign up in 2 minutes and take your first call in Servato. Bring your crew when you're ready.

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